Frequently asked questions
Find answers to the most common questions below.
If you cannot find your answer, our team is here to help.
1. What are the delivery times?
Orders are generally delivered within 2 to 5 business days in metropolitan France. International delivery times vary by destination.
2. Can I track my order?
Yes. Once your order ships, you will receive tracking information by e-mail.
3. Which payment methods are accepted?
Available payment methods depend on the services enabled at checkout.
4. Can I return or exchange an item?
You can request a return or exchange within 30 days after delivery, subject to the return conditions.
5. How do I choose the right size?
Check our size guide and compare your measurements.
6. Are SBI PARIS products authentic?
Yes. Products offered on our website are selected and sold by SBI PARIS.
7. How can I contact customer service?
You can reach us by phone, WhatsApp, e-mail or through the contact form.
